6 Tips For Building a Better Portal

KM TOOLS – The Portal So you just took the lead of your portal? Don’t sweat it, here are 6 do’s and don’ts for managing your site. There’s a lot more to it than this, but these 6 steps will get you started on the right foot. #1 Keep it […]

Building a better portal

KM in the lead

A User-Centric Enterprise Portal

KM TOOLS – The Portal It’s time for KM to take the lead on enterprise portals. Too often portal content and governance is managed by the IT department. As a result, portals are often designed to be technically efficient. If you think “What’s wrong with that”, remember why you have […]


Maslow, Leadership and KM

KM STRATEGY – Maslow Maslow’s hierarchy of needs is a theory of human motivation. In a nutshell it says “first things first”. Humans want their physiological needs (food, water, shelter) met before safety needs (physical safety, financial safety). Once those needs are met humans will seek out love, belonging, esteem, and finally […]

Maslow, Leadership, and KM

KM Tools - The Battle Rhythm

What’s your Battle Rhythm?

LESSONS FROM MILITARY KM As you may know, the United States Army has embraced knowledge management.  On the battle field getting the right information to the right people at the right time couldn’t be more important, and off the battlefield they use an “Up-or-Out” personnel system, which by-design results in […]


Virtual Team Building

Recently I completed a project with a small company. I was team lead for a “virtual team”; actually I’m not a fan of that term, the team was very real, we were just geographically dispersed. The team was comprised of people recruited for other tasks. Nobody on the team was […]

Vitual Team

Storytelling - KM Tools

KM Tools – Storytelling

One goal of a knowledge management program is to facilitate learning in an organization. Early in my career I had the opportunity to teach at the United States Air Force Academy, where I quickly discovered that teaching wasn’t as easy as it looked; so I spent may hours studying teaching, […]


KM Tools – A New Twist To Brainstorming

Brainstorming is an effective KM tool to help an organization collaborate, innovate, and create new knowledge, but like any tool it isn’t perfect. The MIT Sloan Management Review’s Leslie Brokaw recently wrote a post titled “Diverge Before You Converge”: Tips for Creative Brainstorming which tackles the classic brainstorming challenge of […]

Brainstorming

Distributing Knowledge

KM – Wanted: Dead or Alive

It seems a trend in knowledge management news today is to declare “KM IS NOT DEAD!” and of course a year ago, 5 years ago, even 10 years ago the critics were declaring KM dead. Of course you can’t really kill knowledge management. As long as there are people needing […]


How To Run An Effective Meeting

Knowledge managers, like other managers, have to hold meetings. Unfortunately this topic isn’t adequately covered in many management programs, but effective meetings are critical to effective collaboration, knowledge sharing and knowledge creation. As an instructor in the Air Force I was fortunate to receive extensive training in how to run […]

How to run a meeting.